Digital Delivery Policy

Last updated: August 5, 2026

eSIMConnect sells digital eSIM data plans. No physical SIM card or physical product is shipped.

1. Electronic Delivery

After payment is approved, your eSIM information, installation instructions, QR code, activation details, or access link will be delivered electronically to the email address used at checkout and/or made available through the order confirmation experience.

2. Delivery Timing

Most eSIM orders are delivered shortly after successful payment. Delivery may be delayed if payment review, fraud screening, incorrect email information, technical issues, or third-party service interruptions occur.

3. Customer Responsibility

You are responsible for entering a correct email address at checkout and for checking your inbox, spam, promotions, or junk folders. You are also responsible for ensuring that your device is eSIM-compatible, unlocked, and connected to the internet when installing the eSIM.

4. No Physical Shipping Fees

Because eSIM products are delivered digitally, physical shipping fees do not apply unless a separate physical product is clearly offered at checkout.

5. Installation and Activation

Some eSIM plans activate when installed, while others activate when they connect to a supported network in the destination. Follow the instructions provided with your order carefully. Do not delete an installed eSIM unless support advises you to do so, because some eSIM profiles cannot be reinstalled after deletion.

6. Delivery Support

If you do not receive your eSIM information after purchase, contact us through esimconnect.com or email abolanos@bmtours.com.ec with your order number and checkout email.